KNAFS FAQs: Help, Shipping & Technical Support | KNAFS
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FAQs
We design approachable, functional tools for your daily tasks. Whether you’re curious about our story or need help choosing your next pocket tool, you’ll find the answers to your questions below.
About Knafs
What is Knafs all about?
Knafs is a colloquial, tongue-in-cheek way to say “knives.” It's also a goofy brand of knife-related products and ideas. Origin: When mispronounced, “knives” becomes “knifes.” With a Southern accent, “knifes” becomes “knafs.” Why Knafs? Shucks, son. The web domain was only $12.99, and we're cheap suckers!
You can find the rest of our story on our About page.
Who's behind Knafs?
Ben and Athena Petersen founded the company. Ben worked at Blade HQ and CRKT before starting the project in his garage in 2018.
What’s the difference between Knafs, WIUG, Civivi, WE, and Ben Banters??
Here's how it works: you're reading this post on [Knafs.com](/content/ "https://www.knafs.com/"/index.html), a website and brand where we make knife stuff and sell it. Anything that we design, make, and distribute on our own is Knafs branded. Now for the confusing part: our co-founder is Ben Petersen. He designs all sorts of stuff. That's where WIUG (What Iiiiiiissss Up Guys) comes in. That little WIUG you see on knives is Ben's maker's mark and personal brand, and you'll find it on Knafs products, WE/Civivi knives, and a knife from MKM. Clear as mud? Perfect. ;)
How can I contact Knafs Customer Support?
Email us anytime at info@knafs.com, and we'll get back to you as soon as possible.
Orders and Shipping
How much is shipping?
Domestic orders over $99 qualify for free shipping. Other orders are calculated based on weight and size at checkout.
How long will it take to get my order?
Orders are typically processed within 1 to 2 business days. Standard USPS shipping generally takes between 4 and 10 business days.
Do you ship internationally?
Yes, Knafs now ships knives to many countries! While the team previously restricted knife shipments due to complex laws, we now ship to a long list of approved regions.
- Approved Countries: This includes Canada, Australia, most of Europe (such as France, Germany, and Italy), and parts of Asia and South America (including Japan, Singapore, Brazil, and Chile).
- Shipping Time: International orders typically take between 6 and 20 business days to arrive, depending on the destination and customs processing.
- Buyer Responsibility: The buyer is responsible for all VAT, taxes, fees, and duties, and assumes all risk of customs seizure.
- Exclusions: Knafs cannot ship to international P.O. boxes or certain restricted regions such as Russia, China, Israel, and several others.
- Tracking: Once your order has shipped, you will receive a tracking number; if there are no updates, please allow at least 14 business days from the last update before contacting support.
- Alternative: You can also purchase products from authorized Knafs dealers located around the world.
What is the Shipping Time?
International orders typically take 6 to 20 business days to arrive. If you are international, another option is to buy from one of our awesome Knafs dealers that are all over the world. You can find them on our Dealers page. Check it out to see if they have the knife or other product that you're looking for!
Can I change or cancel my order?
Orders cannot be modified once placed. However, if it hasn't shipped yet, you can cancel it using the link in your confirmation email and place a new order.
Does Knafs have a Military / Veterans / First Responder discount?
Yes, we do! We partner with GovX, where you can log in to the app with your military/ first responder ID for a 10% off discount.
Oh, and thank you for your service!
Product Details and Use
Are these knives intended for heavy-duty work?
They are designed for everyday tasks like cutting and carving. They should not be used for prying, throwing, or as a substitute for a hammer or screwdriver.
How should I maintain my knife?
Clean it regularly, keep the edge sharp, and apply oil to prevent rust. You should also check and tighten screws regularly.
Warranty and Returns
What is the warranty policy?
Knafs offers a limited lifetime warranty against defects in materials and workmanship. It does not cover misuse or lack of maintenance. Check out our policy here.
Does taking my knife apart void the warranty?
No, you are welcome to take it apart for maintenance. However, the warranty won't cover issues caused by incorrect reassembly, like stripped screws.
What is your return policy?
Knafs allows returns for up to 30 days after your order is received. To qualify, products must be unused and include all original packaging. Click on our Return Policy.
What if I receive a damaged item?
Nooooooo! We're sorry your order was damaged. Please email us at info@knafs.com with your order number, and we'll get you taken care of.
How do I track my order?
Once your order has shipped, you’ll receive an email with your tracking number. Most orders are sent via USPS, but they will be marked with the carrier, and you can check your order status. Please allow 48 hours for the tracking information to become available.
Shipping typically takes 4-10 business days. If you placed your order over 10 business days ago and are still waiting to receive your item, please reach out to info@knafs.com for assistance.
Why are there two charges on my card?
The additional charge that you are seeing may be a pre-authorization charge, which is a temporary hold. The pre-authorization should be removed from your account within 7-10 business days.
If the charge remains after that time, you may want to contact your financial institution. If they are unable to assist you and the charge is still present, please feel free to contact info@knafs.com for further help.
When will "Out Of Stock" items be back in stock?
This is an interesting question that can be broken up into three categories:
- Coming Soon - Some of our products marked as out of stock actually have not been released yet. This will be in the product description.
- Discontinued- Some of our products are discontinued; this will also be marked in the product description. These are on our site still for research and comparison, and we love our history; why would we want to delete it?
- Out Of Stock - Some of our products run out, probably because those items are so popular ;) We have ordered more, but they could take a week, a month, or maybe longer to get here.
If you’re interested in any of the out-of-stock items, discontinued or not, click the " Notify Me When Available" button. This will do two things. First, it will let us know what our customers want. Second, once the item is here and we update the inventory, you will receive an email letting you know they are available.
I'm in the EU. What about the EU Right of Withdrawal?
Hello to our friends across the pond! If you live in the EU, you have the legal Right of Withdrawal, which means you get 14 days after receiving your order to change your mind and return it for any reason. The funny thing? We actually give everyone up to 30 days to return unused items anyway—we're just crazy like that.
For all the official details, you can take a gander at our Refund Policy. If you've already made up your mind and are ready to send your gear back, head over to our portal to start a Withdrawal and we'll get you taken care of!
Payment Options
Knafs accepts debit/credit card, Shop Pay, PayPal, Google Pay, Meta Pay, and Affirm.
What if I have an issue with a knife designed by Ben but made by another brand?
You should contact the original manufacturer (like WE Knife or MKM) directly for warranty support.
Can I unsubscribe from Knafs emails?
You sure can, but some of our emails are funny...
Just click into any of our emails and scroll down to the bottom to click "Unsubscribe". You can re-subscribe at any time.
Knafs Product - FAQs
Open Source Scales
You can find the free CAD Files for the Lander series, the Lulu series, and much more by going to the 3D Prints page.
If you don’t have a 3D printer, you can purchase the Docking Station, Knife Display Stand, Niños Knife Kit, or either of our Launchpad desk organizers on our 3D Printed Products page.
Where can I buy Ben's knife design, the WE Banter?
If we have them in stock, you can buy them on our site. For a full list of WE Banter dealers internationally, you can check out this list on Ben's website.
Banter and Baby Banter Liners - Micarta - Wood - G10
The Micarta and Cuibourtia Banters are not compatible with other G10 or Carbon Fiber scales... Why, you might ask? Well...
The Micarta Banter is different from the G10 model because it has a steel liner supporting the front scale. This is critical because Micarta can't be structural like G10 can. That steel means this knife doesn't have the flexing issues of the original (unreleased) Micarta Banter. It's good to go. Ready to rock.
The natural nature of the Cuibourtia Banter and Baby Banter scales also means they will swell or shrink with the weather, kind of like your grandpa's bad knee. WE worked around this by putting steel liners in both sides of the handle; the flexing won't impact the performance of the knife.
Do you have scales for the WE Banter series?
We do not have any aftermarket scales for the Banter series.
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